| How can I be
sure that my credit card information is secure?
|
| Who can I contact for help with the system?
|
| How do I reserve my hotel room?
|
| Which credit cards are accepted?
|
| How do I make a reservation for someone else?
|
| How do I know my reservation is confirmed?
|
| How do I make changes to my reservations? (dates,
names, hotels)*
|
| How do I cancel the reservations I have made?*
|
| What about the
price guarantee?
|
| |
| How
can I be sure that my credit card information is secure?
|
| We have the utmost respect for your privacy and security.
We never divulge any information in our fully encrypted database account
to anyone without your consent. Once you enter the reservations system
to book a reservation, you are automatically taken into a secure booking
engine that guarantees a safe and smooth transaction. To ensure your security,
the booking system utilizes a secure commerce server, which encrypts the credit card number and encodes it into a non-usable form. |
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| Who
can I contact for help with the system?
|
You can make changes to a reservation through our customer
service section. Also, if you need to talk to someone concerning a
reservation or just need help, you can call:
Freephone 0800 731 1974 in the UK
or in Europe: 0044800 731 1974
Toll Free in the US or Canada: 1-800-279-7898
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| How
do I reserve my hotel room?
|
|
The reservation process we have established is very simple.
After you have entered the dates you would like to stay on the hotel
availability search form, you will need
to click the "Search" button in order
to see what hotels are available on your dates and to view the prices
per night.
You may
either click the "Book Now" button to begin the reservation
process or review hotel descriptions by clicking the hotel name or
"more" link.
After selecting your desired hotel you will be taken
to a "Secure Hotel Reservation" form. There you will need to
review the reservation information and provide your details (guest
details) on the form.
At this stage you will be asked to enter your
credit card information. By
paying with a credit card over our SECURE form, your reservation is
booked immediately. If you choose to make the
reservation by phone, it will not be confirmed until we have received
your payment details.
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| Which
credit cards are accepted?
|
The card types accepted for guarantee/deposit / payment will be listed in the
info section of the hotel description. We normally accept payment from all
the major credit cards including Visa, MasterCard, American Express, Diners Club and Discover. |
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| How
do I make a reservation for someone else?
|
| To complete a reservation for someone else, simply type in
his or her name instead of yours for guest name. Use the billing address
for the credit card you are using as the address. |
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| How
do I know my reservation is confirmed?
|
| We will send you a confirmation email after you
complete your reservation. This email will include the dates of your
reservation and the price. You may also confirm your reservation online
by accessing the customer service section. |
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| How
do I make changes to my reservations? (dates, names, hotels) |
| To make changes to your existing reservation, visit our customer
service section. |
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| How
do I cancel the reservations I have made? *
|
| To cancel a reservation, access the customer
service, and follow the prompts. |
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|
What about the price guarantee?
|
|
Many of the participating hotels offer "Special Internet Rates" to our
customers. These rates offer substantial savings and we guarantee them
to be the lowest available. For more details click
here. |
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