The Custom House Hotel is a modern hotel situated in the heart of London's Docklands area, directly opposite the Custom House railway station and with direct access to the ExCeL Exhibition Centre. The hotel is ideally located just minutes from London City Airport and Canary Wharf, while the capital's major tourist attractions, shopping areas and theatres are all within six miles.

The 123 air-conditioned guestrooms are simply decorated with modern light oak furnishings. All rooms are en suite and have televisions, wireless internet access, direct dial telephones, coffee and tea making facilities, power showers, hairdryers and complimentary toiletries.

The hotel offers a choice of dining options including a Chinese restaurant, a traditional English pub and a bistro-cafe and wine bar. Guests can also make use of the state of the art fitness centre on site which boasts an indoor swimming pool, fully equipped gymnasium, steam room, sauna, spa pool and treatment rooms.